Help & Support
We're here to help!
We've got some great help resources, including our user manual, API documentation for developers and our support ticket system where you can track your support requests.
We believe in providing the best possible customer service, so if you get stuck, please feel free to contact us and we'll do our best to get back to you within 12 hours.
Support Resources
User Help Documentation
Useful for anyone new to FoxOMS and those setting up and administrating a FoxOMS instance for a business.
Developer API Documentation
A complete and detailed overview of the FoxOMS REST Developer API including code samples and integration tips.
Create a New Support Ticket
If you need help with any aspect of FoxOMS, or you just want to find out more information, please create a new ticket in our support system.
Frequently Asked Questions
Below are some of the questions we're commonly asked. If you have a question that you don't see answered here please use our contact form at the bottom of this page to get in touch.
- Who is FoxOMS designed to be used by?
FoxOMS was originally created to meet the needs of busy Post Production Houses, but we've since expanded into equipment hire companies, truck rental businesses, recording studios, creative agencies, VFX shops and really anyone who needs to schedule and plan their resources.
- I have a feature request, can it be implemented?
Quite possibly! We receive many feature requests every day and we consider each one. Please feel free to contact us and we can let you know if your feature request is already on the road map or likely to be considered in the future.
- Do you offer any training for FoxOMS resource schedule software?
Not currently, however this is an area we will be looking at in the future. In the meantime we are working very hard on our User Documentation which covers a lot of FoxOMS in considerable depth.
- What are your support hours?
We are based near Sydney, Australia and our support hours are from 06:00 until 18:00 Australian Eastern Standard Time, 7 days a week. We can usually respond to most requests within 8 hours.
- What payment methods do you accept?
We accept Visa, Mastercard, PayPal and debit cards. We also accept direct bank transfers from Australian Customers Only.
- Can I pay for a longer term up front?
Yes, and as an extra incentive, if you choose to pay for 12 months upfront we will give you 1 month free.
- Are there any cancellation fees?
No. We don’t charge any cancellation fees, however we do require that you pay the invoice for the remainder of your billing cycle.
- Are there any fees to upgrade or downgrade plans?
No, you can upgrade or downgrade anytime. If you are upgrading an additional invoice will be generated with a prorata sum to cover the additional expenses for the remainder of the billing cycle. If downgrading, no refunds are given to cover the shortfall, the next invoice generated will be for the new plan.
- Will resources, bookings and projects created during the trial persist?
Yes, when subscribing to a paid plan all of your data including your resource scheduler will be retained.
- Can I get support during the trial?
Yes, We want to help get you up and running so we offer priority support for all of our new and existing users.
- Where can I see the release notes for the latest version
You can find our changelog here
- What are the FoxOMS System Requirements?
FoxOMS runs in most modern browsers, including Chrome v75 or higher, Safari v13 or higher and Firefox v70 or higher. You also need an internet connection, but nothing fancy as FoxOMS is quite lightweight. And that's basically it... FoxOMS runs in the cloud, so there no servers to maintain and there's no additional hidden licence fees to worry about.
- Does FoxOMS integrate with other cloud apps or services?
Yes, if you're comfortable with code, you can utilise our extensive Developer API to create a custom integration. Alternatively, we've developed a Zapier plugin (currently in BETA) which you can sign up for to integrate with more than 2000+ apps and cloud services.
- Is 'Single Sign On' or Active Directory Integration supported?
Yes, we support Single Sign On (SSO) SAML 2.0 authentication with all leading Identity Providers. Please see our help guide for more information on how to configure SAML SSO within FoxOMS here.
Contact Support
We pride ourselves on providing fast, honest and friendly answers to your questions. We are also one of the few companies where you are in direct contact with our software developers, so you can be sure you are getting correct and timely information. Please fill out the form below and someone from our team will get back to you ASAP, usually within 12 hours.
